Your privacy is our priority. This document explains in detail how cwbet collects, uses, stores, and protects the personal data of every member in Malaysia.
This Privacy Policy is issued by cwbet ("we", "Platform", or "cwbet") and applies to all users who access or register an account at https://cwbet.fun and the cwbet mobile app. This document clearly explains how we handle your personal information, why we need it, and what rights you have regarding that data.
Cwbet is fully committed to protecting the privacy of every member. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. For cwbet, privacy is not merely a legal obligation — it is a core value we uphold in every aspect of platform operations.
By using the cwbet platform, you consent to the collection and use of your personal data as described in this policy. If you do not agree, please discontinue use of the platform and contact us to delete your account.
This Privacy Policy is to be read together with Terms and Conditions cwbet. Both documents together form the complete agreement between you and cwbet regarding the use of this platform.
Cwbet only collects data that is genuinely necessary to provide you with a secure, compliant, and high-quality service. Below are the types of data we collect, along with their purposes and sources:
| Data Category | Example Information | How It's Collected |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Account registration & KYC |
| Contact Data | Email, phone number, mailing address | Registration & profile updates |
| Financial Data | Bank account number, transaction records, payment methods | Deposit & withdrawal process |
| Technical Data | IP address, device type, web browser, session cookies | Automatically during use |
| Gaming Data | Wagering history, wins, and bonus records | Automatically during gameplay |
| Communication Data | Support chat records, feedback, and complaints | Interactions with our team |
We never collect sensitive data unrelated to platform operations, such as your health information, political views, or religious beliefs. All data collected is the minimum necessary to comply with the law and deliver quality service.
Data Minimisation Principle: cwbet adheres to the data minimisation principle — we collect only what is strictly necessary, retain it only for as long as needed, and use it solely for the stated purposes.
The personal data collected by cwbet is used solely for the following legitimate and stated purposes:
Optional Marketing: cwbet will only send marketing communications if you have given explicit consent during registration or through the communication preference settings in your account. You may withdraw this consent at any time.
Cwbet does not sell, rent, or trade members' personal data to any third party for commercial purposes. Your data is only shared in the following limited situations:
Every third party that receives data from cwbet is required to handle that information in accordance with data protection standards equivalent to or higher than those practised by cwbet. We do not permit your data to be used for any purpose other than those specified in our agreements with them.
The security of your personal data is cwbet's top priority. We continuously invest in the latest security infrastructure and practices to ensure your data is always protected against both external and internal threats.
While cwbet takes all reasonable precautions, no security system can be guaranteed 100% safe. In the event of any security breach affecting your data, cwbet will notify you within 72 hours of the breach being detected.
Cwbet retains your personal data for as long as necessary to fulfil the purpose for which it was collected and to meet applicable legal obligations. Our general data retention principles are as follows:
Once the designated retention period has expired, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
Under Malaysia's Personal Data Protection Act 2010 and cwbet's policy, you have the following rights regarding the personal data we hold:
Requesting a copy of all personal data cwbet holds about you.
Requesting correction of inaccurate or incomplete data.
Requesting data deletion under certain circumstances permitted by law.
Requesting that we restrict the processing of your data under certain circumstances.
Receiving your data in a machine-readable format for transfer to another platform.
Objecting to data processing for marketing purposes or certain other purposes.
To exercise any of the above rights, please contact the cwbet support team via email or live chat. cwbet will process your request within 30 business days and may require identity verification before carrying out any action.
There are situations where the right to deletion may be limited — for example, if the data is required to comply with the law, resolve disputes, or enforce agreements. cwbet will explain the reasons if your request cannot be fully fulfilled.
Cwbet uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you access the cwbet website.
| Cookie Types | Purpose | Duration | Status |
|---|---|---|---|
| Session Cookies | Maintaining your login session while browsing the platform | Until logout | |
| Preference Cookies | Remembering your language, theme, and display preferences | 1 year | |
| Security Cookies | Detecting suspicious login attempts and protecting your account | 30 days | |
| Analytics Cookies | Measuring website performance and usage patterns for improvement | 90 days | |
| Marketing Cookies | Displaying promotions relevant to your interests | 60 days |
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the cwbet platform, including the ability to login and play.
The cwbet platform is intended solely for individuals aged 18 and above. cwbet does not knowingly collect, store, or process any personal data from individuals under the age of 18.
If you believe your child or a minor you know has registered an account at cwbet, please contact our support team immediately. cwbet will investigate the matter, terminate the account in question, and delete all related data without delay.
Active Prevention Measures: cwbet employs a multi-layered age verification process during registration and throughout the KYC process to ensure no underage individuals can access our platform.
Cwbet reserves the right to update this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data.
Any material amendments that significantly affect how we handle your personal data will be communicated to you via:
Your continued use of the cwbet platform after any amendments take effect constitutes your acceptance of the latest version of the Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or wish to exercise your personal data rights, the cwbet team is ready to assist you:
Cwbet will respond to privacy-related enquiries within 5 business days. For data rights requests requiring in-depth review, the response period is 30 calendar days.
These are the six core principles that form the foundation of how cwbet handles your data every day.
Every bit of data moving between your device and cwbet's servers is protected by 256-bit SSL encryption — the same security technology used by leading banking institutions.
Cwbet has never and will never sell your personal data to advertisers, data brokers, or any third party for commercial purposes. Your data is not our product.
Cwbet's identity verification process is designed to ensure the security of all members while minimising exposure of sensitive data. KYC documents are stored in a fully encrypted environment.
Cwbet operates in full compliance with Malaysia's Personal Data Protection Act 2010, ensuring all our data handling practices are lawful and responsible.
In the event of a security incident affecting your data, cwbet is committed to notifying you within 72 hours — not days or weeks later.
You may access, correct, or request deletion of your data at any time. cwbet provides a straightforward and transparent process for exercising your privacy rights.